> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://developer-test.atomicwork.com/llms.txt. > For full documentation content, see https://developer-test.atomicwork.com/llms-full.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developer-test.atomicwork.com/_mcp/server. # Move Request POST https://{tenant}.atomicwork.com/api/v1/requests/{requestId}/move Content-Type: application/json **DEPRECATED**: Use `/requests/{requestId}/move/result` instead. This endpoint does not handle permission-based responses correctly when the user lacks view access to the destination workspace. Reference: https://developer-test.atomicwork.com/atomicwork-public-api/requests/postapi-v-1-requests-request-id-move ## OpenAPI Specification ```yaml openapi: 3.1.0 info: title: collection version: 1.0.0 paths: /api/v1/requests/{requestId}/move: post: operationId: postapi-v-1-requests-request-id-move summary: Move Request description: > **DEPRECATED**: Use `/requests/{requestId}/move/result` instead. This endpoint does not handle permission-based responses correctly when the user lacks view access to the destination workspace. tags: - subpackage_requests parameters: - name: requestId in: path description: '' required: true schema: type: string - name: X-Api-Key in: header required: true schema: type: string - name: X-Workspace-Id in: header required: false schema: type: string responses: '200': description: Successful response content: application/json: schema: $ref: >- #/components/schemas/Requests_postapi_v1_requests__requestId__move_Response_200 requestBody: content: application/json: schema: type: object properties: destination_workspace_id: type: integer format: int64 request_note: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaRequestNote workflow_request_note: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNote data: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData servers: - url: https://{tenant}.atomicwork.com components: schemas: ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaRequestNote: type: object properties: description: type: string title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaRequestNote ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteType: type: string enum: - ESD_NOTE - SLACK_NOTE - EMAIL_NOTE - RATING - TEMPLATE - WORKFLOW_NOTE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteExternalSourceType: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteExternalSourceType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNote: type: object properties: user_id: type: integer format: int64 description: type: string mentions: type: array items: type: integer format: int64 is_private: type: boolean default: false source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteSource type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteType attachments: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string is_broadcast: type: boolean default: false external_id: type: string external_source_type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNoteExternalSourceType email_content: type: string event_created_at: type: string format: date-time description: >- Event creation timestamp. When provided via public API, also backdates the note's created time, SLA metrics, and activity timestamps. Must not be in the future or before the request's creation time. title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaWorkflowRequestNote ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsType: type: string enum: - ESD_NOTE - SLACK_NOTE - EMAIL_NOTE - RATING - TEMPLATE - WORKFLOW_NOTE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsExternalSourceType: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsExternalSourceType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItems: type: object properties: user_id: type: integer format: int64 description: type: string mentions: type: array items: type: integer format: int64 is_private: type: boolean default: false source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsSource type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsType attachments: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string is_broadcast: type: boolean default: false external_id: type: string external_source_type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItemsExternalSourceType email_content: type: string event_created_at: type: string format: date-time description: >- Event creation timestamp. When provided via public API, also backdates the note's created time, SLA metrics, and activity timestamps. Must not be in the future or before the request's creation time. title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItems ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ConversationInfo: type: object properties: channel_name: type: string channel_id: type: string start_timestamp: type: string format: unix-timestamp required: - start_timestamp title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ConversationInfo ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFromType: type: string enum: - REQUEST_SETTINGS title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFromType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFrom: type: object properties: id: type: string type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFromType title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFrom ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0CustomFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0CustomFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ExternalSource: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ExternalSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ItemFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ItemFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData0: type: object properties: request_type: type: string request_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestSource description: type: string email_content: type: string plain_text_description_override: type: string description: > Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService persists it as RequestDetail.description instead of running HTMLSanitizerUtil.getPlainText() on the HTML description. Set ONLY by the email ingestion path (EmailIntentBasedRequestCreationService), which derives it from reqDescription via normalizeHtmlToPlainText(getPlainTextForRichHtml(...)) so system-generated HTML emails (BlackLine offboarding, etc.) avoid mashed table cells and blank-line storms. Annotated @JsonIgnore so external HTTP clients cannot set it via the request body — without that annotation, any caller of POST /requests, /service-requests, /incidents could write arbitrary unsanitized text into RequestDetail.description, bypassing the getPlainText() pipeline. The Lombok @SuperBuilder still exposes a setter for in-process Java callers (the email path), since builder access does not go through Jackson. status: type: string priority: type: string parent_request_id: type: integer format: int64 agent_group: type: integer format: int64 assignee: type: integer format: int64 subject: type: string notes: type: array items: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0NotesItems workspace_id: type: integer format: int64 conversation_info: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ConversationInfo tags: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string attachments: type: array items: type: integer format: int64 requester: type: integer format: int64 to_email: type: string request_created_from: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0RequestCreatedFrom custom_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0CustomFields created_at: type: string format: date-time updated_at: type: string format: date-time external_id: type: string external_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ExternalSource resolution_time: type: string format: date-time description: > When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_source). first_response_time: type: string format: date-time description: > When the first agent response occurred in the source system. Only accepted during migration (requires external_id or external_source). first_response_due_time: type: string format: date-time description: > SLA due time for first response from the source system. Only accepted during migration (requires external_id or external_source). resolution_due_time: type: string format: date-time description: > SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_source). closed_status_at: type: string format: date-time description: > When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or external_source). When provided with a closed status, also sets resolution_time if not explicitly provided. item_id: type: integer format: int64 item_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf0ItemFields title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData0 ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1NotesItems: type: object properties: user_id: type: integer format: int64 description: type: string mentions: type: array items: type: integer format: int64 is_private: type: boolean default: false source: description: Any type type: description: Any type attachments: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string is_broadcast: type: boolean default: false external_id: type: string external_source_type: description: Any type email_content: type: string event_created_at: type: string format: date-time description: >- Event creation timestamp. When provided via public API, also backdates the note's created time, SLA metrics, and activity timestamps. Must not be in the future or before the request's creation time. title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1NotesItems ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ConversationInfo: type: object properties: channel_name: type: string channel_id: type: string start_timestamp: type: string format: unix-timestamp required: - start_timestamp title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ConversationInfo ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFromType: type: string enum: - REQUEST_SETTINGS title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFromType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFrom: type: object properties: id: type: string type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFromType title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFrom ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1CustomFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1CustomFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ExternalSource: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ExternalSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ItemFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ItemFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData1: type: object properties: request_type: type: string request_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestSource description: type: string email_content: type: string plain_text_description_override: type: string description: > Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService persists it as RequestDetail.description instead of running HTMLSanitizerUtil.getPlainText() on the HTML description. Set ONLY by the email ingestion path (EmailIntentBasedRequestCreationService), which derives it from reqDescription via normalizeHtmlToPlainText(getPlainTextForRichHtml(...)) so system-generated HTML emails (BlackLine offboarding, etc.) avoid mashed table cells and blank-line storms. Annotated @JsonIgnore so external HTTP clients cannot set it via the request body — without that annotation, any caller of POST /requests, /service-requests, /incidents could write arbitrary unsanitized text into RequestDetail.description, bypassing the getPlainText() pipeline. The Lombok @SuperBuilder still exposes a setter for in-process Java callers (the email path), since builder access does not go through Jackson. status: type: string priority: type: string parent_request_id: type: integer format: int64 agent_group: type: integer format: int64 assignee: type: integer format: int64 subject: type: string notes: type: array items: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1NotesItems workspace_id: type: integer format: int64 conversation_info: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ConversationInfo tags: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string attachments: type: array items: type: integer format: int64 requester: type: integer format: int64 to_email: type: string request_created_from: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1RequestCreatedFrom custom_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1CustomFields created_at: type: string format: date-time updated_at: type: string format: date-time external_id: type: string external_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ExternalSource resolution_time: type: string format: date-time description: > When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_source). first_response_time: type: string format: date-time description: > When the first agent response occurred in the source system. Only accepted during migration (requires external_id or external_source). first_response_due_time: type: string format: date-time description: > SLA due time for first response from the source system. Only accepted during migration (requires external_id or external_source). resolution_due_time: type: string format: date-time description: > SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_source). closed_status_at: type: string format: date-time description: > When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or external_source). When provided with a closed status, also sets resolution_time if not explicitly provided. item_id: type: integer format: int64 item_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf1ItemFields impact: type: string urgency: type: string category: type: string subcategory: type: string assets: type: array items: type: integer format: int64 title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData1 ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsSource: type: string enum: - EMAIL - SLACK - TEAMS - PORTAL - WORKFLOW - JOURNEY - API - UNIVERSAL_AGENT title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsType: type: string enum: - ESD_NOTE - SLACK_NOTE - EMAIL_NOTE - RATING - TEMPLATE - WORKFLOW_NOTE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsExternalSourceType: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsExternalSourceType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItems: type: object properties: user_id: type: integer format: int64 description: type: string mentions: type: array items: type: integer format: int64 is_private: type: boolean default: false source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsSource type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsType attachments: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string is_broadcast: type: boolean default: false external_id: type: string external_source_type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItemsExternalSourceType email_content: type: string event_created_at: type: string format: date-time description: >- Event creation timestamp. When provided via public API, also backdates the note's created time, SLA metrics, and activity timestamps. Must not be in the future or before the request's creation time. title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItems ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ConversationInfo: type: object properties: channel_name: type: string channel_id: type: string start_timestamp: type: string format: unix-timestamp required: - start_timestamp title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ConversationInfo ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFromType: type: string enum: - REQUEST_SETTINGS title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFromType ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFrom: type: object properties: id: type: string type: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFromType title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFrom ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2CustomFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2CustomFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ExternalSource: type: string enum: - SAAS_GENIE - SNOW - JSM_BRIDGE title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ExternalSource ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData2: type: object properties: request_type: type: string request_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestSource description: type: string email_content: type: string plain_text_description_override: type: string description: > Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService persists it as RequestDetail.description instead of running HTMLSanitizerUtil.getPlainText() on the HTML description. Set ONLY by the email ingestion path (EmailIntentBasedRequestCreationService), which derives it from reqDescription via normalizeHtmlToPlainText(getPlainTextForRichHtml(...)) so system-generated HTML emails (BlackLine offboarding, etc.) avoid mashed table cells and blank-line storms. Annotated @JsonIgnore so external HTTP clients cannot set it via the request body — without that annotation, any caller of POST /requests, /service-requests, /incidents could write arbitrary unsanitized text into RequestDetail.description, bypassing the getPlainText() pipeline. The Lombok @SuperBuilder still exposes a setter for in-process Java callers (the email path), since builder access does not go through Jackson. status: type: string priority: type: string parent_request_id: type: integer format: int64 agent_group: type: integer format: int64 assignee: type: integer format: int64 subject: type: string notes: type: array items: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2NotesItems workspace_id: type: integer format: int64 conversation_info: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ConversationInfo tags: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string attachments: type: array items: type: integer format: int64 requester: type: integer format: int64 to_email: type: string request_created_from: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2RequestCreatedFrom custom_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2CustomFields created_at: type: string format: date-time updated_at: type: string format: date-time external_id: type: string external_source: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf2ExternalSource resolution_time: type: string format: date-time description: > When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_source). first_response_time: type: string format: date-time description: > When the first agent response occurred in the source system. Only accepted during migration (requires external_id or external_source). first_response_due_time: type: string format: date-time description: > SLA due time for first response from the source system. Only accepted during migration (requires external_id or external_source). resolution_due_time: type: string format: date-time description: > SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_source). closed_status_at: type: string format: date-time description: > When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or external_source). When provided with a closed status, also sets resolution_time if not explicitly provided. title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData2 ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3CustomFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3CustomFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3ItemFields: type: object properties: {} title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3ItemFields ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData3: type: object properties: request_type: type: string request_source: description: Any type description: type: string email_content: type: string plain_text_description_override: type: string description: > Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService persists it as RequestDetail.description instead of running HTMLSanitizerUtil.getPlainText() on the HTML description. Set ONLY by the email ingestion path (EmailIntentBasedRequestCreationService), which derives it from reqDescription via normalizeHtmlToPlainText(getPlainTextForRichHtml(...)) so system-generated HTML emails (BlackLine offboarding, etc.) avoid mashed table cells and blank-line storms. Annotated @JsonIgnore so external HTTP clients cannot set it via the request body — without that annotation, any caller of POST /requests, /service-requests, /incidents could write arbitrary unsanitized text into RequestDetail.description, bypassing the getPlainText() pipeline. The Lombok @SuperBuilder still exposes a setter for in-process Java callers (the email path), since builder access does not go through Jackson. status: type: string priority: type: string parent_request_id: type: integer format: int64 agent_group: type: integer format: int64 assignee: type: integer format: int64 subject: type: string notes: type: array items: description: Any type workspace_id: type: integer format: int64 conversation_info: description: Any type tags: type: array items: type: integer format: int64 cc_emails: type: array items: type: string bcc_emails: type: array items: type: string attachments: type: array items: type: integer format: int64 requester: type: integer format: int64 to_email: type: string request_created_from: description: Any type custom_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3CustomFields created_at: type: string format: date-time updated_at: type: string format: date-time external_id: type: string external_source: description: Any type resolution_time: type: string format: date-time description: > When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_source). first_response_time: type: string format: date-time description: > When the first agent response occurred in the source system. Only accepted during migration (requires external_id or external_source). first_response_due_time: type: string format: date-time description: > SLA due time for first response from the source system. Only accepted during migration (requires external_id or external_source). resolution_due_time: type: string format: date-time description: > SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_source). closed_status_at: type: string format: date-time description: > When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or external_source). When provided with a closed status, also sets resolution_time if not explicitly provided. item_id: type: integer format: int64 item_fields: $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaDataOneOf3ItemFields impact: type: string urgency: type: string category: type: string subcategory: type: string assets: type: array items: type: integer format: int64 title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData3 ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData: oneOf: - $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData0 - $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData1 - $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData2 - $ref: >- #/components/schemas/ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData3 title: >- ApiV1RequestsRequestIdMovePostRequestBodyContentApplicationJsonSchemaData Requests_postapi_v1_requests__requestId__move_Response_200: type: object properties: {} description: Empty response body title: Requests_postapi_v1_requests__requestId__move_Response_200 securitySchemes: ApiKeyAuth: type: apiKey in: header name: X-Api-Key ``` ## SDK Code Examples ```python import requests url = "https://{tenant}.atomicwork.com/api/v1/requests/requestId/move" payload = { "destination_workspace_id": 0, "request_note": { "description": "" }, "workflow_request_note": { "user_id": 0, "description": "", "mentions": [0], "is_private": False, "source": "EMAIL", "type": "ESD_NOTE", "attachments": [0], "cc_emails": [""], "bcc_emails": [""], "is_broadcast": False, "external_id": "", "external_source_type": "SAAS_GENIE", "email_content": "", "event_created_at": "2024-01-01T00:00:00Z" } } headers = { "X-Workspace-Id": "{{workspace_id}}", "X-Api-Key": "", "Content-Type": "application/json" } response = requests.post(url, json=payload, headers=headers) print(response.json()) ``` ```javascript const url = 'https://{tenant}.atomicwork.com/api/v1/requests/requestId/move'; const options = { method: 'POST', headers: { 'X-Workspace-Id': '{{workspace_id}}', 'X-Api-Key': '', 'Content-Type': 'application/json' }, body: '{"destination_workspace_id":0,"request_note":{"description":""},"workflow_request_note":{"user_id":0,"description":"","mentions":[0],"is_private":false,"source":"EMAIL","type":"ESD_NOTE","attachments":[0],"cc_emails":[""],"bcc_emails":[""],"is_broadcast":false,"external_id":"","external_source_type":"SAAS_GENIE","email_content":"","event_created_at":"2024-01-01T00:00:00Z"}}' }; try { const response = await fetch(url, options); const data = await response.json(); console.log(data); } catch (error) { console.error(error); } ``` ```go package main import ( "fmt" "strings" "net/http" "io" ) func main() { url := "https://{tenant}.atomicwork.com/api/v1/requests/requestId/move" payload := strings.NewReader("{\n \"destination_workspace_id\": 0,\n \"request_note\": {\n \"description\": \"\"\n },\n \"workflow_request_note\": {\n \"user_id\": 0,\n \"description\": \"\",\n \"mentions\": [\n 0\n ],\n \"is_private\": false,\n \"source\": \"EMAIL\",\n \"type\": \"ESD_NOTE\",\n \"attachments\": [\n 0\n ],\n \"cc_emails\": [\n \"\"\n ],\n \"bcc_emails\": [\n \"\"\n ],\n \"is_broadcast\": false,\n \"external_id\": \"\",\n \"external_source_type\": \"SAAS_GENIE\",\n \"email_content\": \"\",\n \"event_created_at\": \"2024-01-01T00:00:00Z\"\n }\n}") req, _ := http.NewRequest("POST", url, payload) req.Header.Add("X-Workspace-Id", "{{workspace_id}}") req.Header.Add("X-Api-Key", "") req.Header.Add("Content-Type", "application/json") res, _ := http.DefaultClient.Do(req) defer res.Body.Close() body, _ := io.ReadAll(res.Body) fmt.Println(res) fmt.Println(string(body)) } ``` ```ruby require 'uri' require 'net/http' url = URI("https://{tenant}.atomicwork.com/api/v1/requests/requestId/move") http = Net::HTTP.new(url.host, url.port) http.use_ssl = true request = Net::HTTP::Post.new(url) request["X-Workspace-Id"] = '{{workspace_id}}' request["X-Api-Key"] = '' request["Content-Type"] = 'application/json' request.body = "{\n \"destination_workspace_id\": 0,\n \"request_note\": {\n \"description\": \"\"\n },\n \"workflow_request_note\": {\n \"user_id\": 0,\n \"description\": \"\",\n \"mentions\": [\n 0\n ],\n \"is_private\": false,\n \"source\": \"EMAIL\",\n \"type\": \"ESD_NOTE\",\n \"attachments\": [\n 0\n ],\n \"cc_emails\": [\n \"\"\n ],\n \"bcc_emails\": [\n \"\"\n ],\n \"is_broadcast\": false,\n \"external_id\": \"\",\n \"external_source_type\": \"SAAS_GENIE\",\n \"email_content\": \"\",\n \"event_created_at\": \"2024-01-01T00:00:00Z\"\n }\n}" response = http.request(request) puts response.read_body ``` ```java import com.mashape.unirest.http.HttpResponse; import com.mashape.unirest.http.Unirest; HttpResponse response = Unirest.post("https://{tenant}.atomicwork.com/api/v1/requests/requestId/move") .header("X-Workspace-Id", "{{workspace_id}}") .header("X-Api-Key", "") .header("Content-Type", "application/json") .body("{\n \"destination_workspace_id\": 0,\n \"request_note\": {\n \"description\": \"\"\n },\n \"workflow_request_note\": {\n \"user_id\": 0,\n \"description\": \"\",\n \"mentions\": [\n 0\n ],\n \"is_private\": false,\n \"source\": \"EMAIL\",\n \"type\": \"ESD_NOTE\",\n \"attachments\": [\n 0\n ],\n \"cc_emails\": [\n \"\"\n ],\n \"bcc_emails\": [\n \"\"\n ],\n \"is_broadcast\": false,\n \"external_id\": \"\",\n \"external_source_type\": \"SAAS_GENIE\",\n \"email_content\": \"\",\n \"event_created_at\": \"2024-01-01T00:00:00Z\"\n }\n}") .asString(); ``` ```php request('POST', 'https://{tenant}.atomicwork.com/api/v1/requests/requestId/move', [ 'body' => '{ "destination_workspace_id": 0, "request_note": { "description": "" }, "workflow_request_note": { "user_id": 0, "description": "", "mentions": [ 0 ], "is_private": false, "source": "EMAIL", "type": "ESD_NOTE", "attachments": [ 0 ], "cc_emails": [ "" ], "bcc_emails": [ "" ], "is_broadcast": false, "external_id": "", "external_source_type": "SAAS_GENIE", "email_content": "", "event_created_at": "2024-01-01T00:00:00Z" } }', 'headers' => [ 'Content-Type' => 'application/json', 'X-Api-Key' => '', 'X-Workspace-Id' => '{{workspace_id}}', ], ]); echo $response->getBody(); ``` ```csharp using RestSharp; var client = new RestClient("https://{tenant}.atomicwork.com/api/v1/requests/requestId/move"); var request = new RestRequest(Method.POST); request.AddHeader("X-Workspace-Id", "{{workspace_id}}"); request.AddHeader("X-Api-Key", ""); request.AddHeader("Content-Type", "application/json"); request.AddParameter("application/json", "{\n \"destination_workspace_id\": 0,\n \"request_note\": {\n \"description\": \"\"\n },\n \"workflow_request_note\": {\n \"user_id\": 0,\n \"description\": \"\",\n \"mentions\": [\n 0\n ],\n \"is_private\": false,\n \"source\": \"EMAIL\",\n \"type\": \"ESD_NOTE\",\n \"attachments\": [\n 0\n ],\n \"cc_emails\": [\n \"\"\n ],\n \"bcc_emails\": [\n \"\"\n ],\n \"is_broadcast\": false,\n \"external_id\": \"\",\n \"external_source_type\": \"SAAS_GENIE\",\n \"email_content\": \"\",\n \"event_created_at\": \"2024-01-01T00:00:00Z\"\n }\n}", ParameterType.RequestBody); IRestResponse response = client.Execute(request); ``` ```swift import Foundation let headers = [ "X-Workspace-Id": "{{workspace_id}}", "X-Api-Key": "", "Content-Type": "application/json" ] let parameters = [ "destination_workspace_id": 0, "request_note": ["description": ""], "workflow_request_note": [ "user_id": 0, "description": "", "mentions": [0], "is_private": false, "source": "EMAIL", "type": "ESD_NOTE", "attachments": [0], "cc_emails": [""], "bcc_emails": [""], "is_broadcast": false, "external_id": "", "external_source_type": "SAAS_GENIE", "email_content": "", "event_created_at": "2024-01-01T00:00:00Z" ] ] as [String : Any] let postData = JSONSerialization.data(withJSONObject: parameters, options: []) let request = NSMutableURLRequest(url: NSURL(string: "https://{tenant}.atomicwork.com/api/v1/requests/requestId/move")! as URL, cachePolicy: .useProtocolCachePolicy, timeoutInterval: 10.0) request.httpMethod = "POST" request.allHTTPHeaderFields = headers request.httpBody = postData as Data let session = URLSession.shared let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in if (error != nil) { print(error as Any) } else { let httpResponse = response as? HTTPURLResponse print(httpResponse) } }) dataTask.resume() ```