> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developer-test.atomicwork.com/llms.txt.
> For full documentation content, see https://developer-test.atomicwork.com/llms-full.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developer-test.atomicwork.com/_mcp/server.

# createIncident

Create an incident.

Creates a new incident request in the system. Incidents represent unplanned interruptions or reductions in quality
of IT services. Use this method to report outages, system failures,
or other service-affecting issues that need immediate attention.

## Parameters

| Name                              | Type                  | Required | Description                                                                                                                |
| --------------------------------- | --------------------- | -------- | -------------------------------------------------------------------------------------------------------------------------- |
| `impact`                          | string                | No       |                                                                                                                            |
| `urgency`                         | string                | No       |                                                                                                                            |
| `category`                        | string                | No       |                                                                                                                            |
| `subcategory`                     | string                | No       |                                                                                                                            |
| `assets`                          | integer\[]            | No       |                                                                                                                            |
| `tags`                            | integer\[]            | No       |                                                                                                                            |
| `item_id`                         | integer               | No       |                                                                                                                            |
| `item_fields`                     | object                | No       |                                                                                                                            |
| `request_type`                    | string                | No       |                                                                                                                            |
| `request_source`                  | object                | No       |                                                                                                                            |
| `description`                     | string                | No       |                                                                                                                            |
| `email_content`                   | string                | No       |                                                                                                                            |
| `plain_text_description_override` | string                | No       | Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService   |
| `status`                          | string                | No       |                                                                                                                            |
| `priority`                        | string                | No       |                                                                                                                            |
| `parent_request_id`               | integer               | No       |                                                                                                                            |
| `agent_group`                     | integer               | No       |                                                                                                                            |
| `assignee`                        | integer               | No       |                                                                                                                            |
| `subject`                         | string                | No       |                                                                                                                            |
| `notes`                           | RequestNoteRequest\[] | No       |                                                                                                                            |
| `workspace_id`                    | integer               | No       |                                                                                                                            |
| `conversation_info`               | object                | No       |                                                                                                                            |
| `cc_emails`                       | string\[]             | No       |                                                                                                                            |
| `bcc_emails`                      | string\[]             | No       |                                                                                                                            |
| `attachments`                     | integer\[]            | No       |                                                                                                                            |
| `requester`                       | integer               | No       |                                                                                                                            |
| `to_email`                        | string                | No       |                                                                                                                            |
| `request_created_from`            | object                | No       |                                                                                                                            |
| `custom_fields`                   | object                | No       |                                                                                                                            |
| `created_at`                      | string (date-time)    | No       |                                                                                                                            |
| `updated_at`                      | string (date-time)    | No       |                                                                                                                            |
| `external_id`                     | string                | No       |                                                                                                                            |
| `external_source`                 | object                | No       |                                                                                                                            |
| `resolution_time`                 | string (date-time)    | No       | When the ticket was resolved in the source system. Only accepted during migration (requires external\_id or external\_sour |
| `first_response_time`             | string (date-time)    | No       | When the first agent response occurred in the source system. Only accepted during migration (requires external\_id or ext  |
| `first_response_due_time`         | string (date-time)    | No       | SLA due time for first response from the source system. Only accepted during migration (requires external\_id or external  |
| `resolution_due_time`             | string (date-time)    | No       | SLA due time for resolution from the source system. Only accepted during migration (requires external\_id or external\_sou |
| `closed_status_at`                | string (date-time)    | No       | When the ticket was moved to closed status in the source system. Only accepted during migration (requires external\_id or  |