createProblem
Create a problem.
Creates a new problem request in the system. Problems represent the root cause of one or more incidents. Use this method to track and investigate underlying issues that are causing repeated incidents.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
impact | string | No | |
urgency | string | No | |
category | string | No | |
subcategory | string | No | |
assets | integer[] | No | |
tags | integer[] | No | |
item_id | integer | No | |
item_fields | object | No | |
request_type | string | No | |
request_source | object | No | |
description | string | No | |
email_content | string | No | |
plain_text_description_override | string | No | Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService |
status | string | No | |
priority | string | No | |
parent_request_id | integer | No | |
agent_group | integer | No | |
assignee | integer | No | |
subject | string | No | |
notes | RequestNoteRequest[] | No | |
workspace_id | integer | No | |
conversation_info | object | No | |
cc_emails | string[] | No | |
bcc_emails | string[] | No | |
attachments | integer[] | No | |
requester | integer | No | |
to_email | string | No | |
request_created_from | object | No | |
custom_fields | object | No | |
created_at | string (date-time) | No | |
updated_at | string (date-time) | No | |
external_id | string | No | |
external_source | object | No | |
resolution_time | string (date-time) | No | When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_sour |
first_response_time | string (date-time) | No | When the first agent response occurred in the source system. Only accepted during migration (requires external_id or ext |
first_response_due_time | string (date-time) | No | SLA due time for first response from the source system. Only accepted during migration (requires external_id or external |
resolution_due_time | string (date-time) | No | SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_sou |
closed_status_at | string (date-time) | No | When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or |