createRequestNote | Atomicwork

Add a note to a request.

Adds a note (comment/reply) to an existing request ticket. Notes are the primary communication mechanism within a ticket — use them to post investigation findings, troubleshooting steps, resolution summaries, or any other updates.

Parameters

Name	Type	Required	Description
`requestId`	string	Yes	The request display ID (e.g., REQ-123, INC-456)
`user_id`	integer	No
`description`	string	No
`mentions`	integer[]	No
`is_private`	boolean	No	Default: `False`.
`source`	object	No
`type`	object	No
`attachments`	integer[]	No
`cc_emails`	string[]	No
`bcc_emails`	string[]	No
`is_broadcast`	boolean	No	Default: `False`.
`external_id`	string	No
`external_source_type`	object	No
`email_content`	string	No
`event_created_at`	string (date-time)	No	Event creation timestamp. When provided via public API, also backdates the note’s created time, SLA metrics, and activit